Privacy Policy


What type of information do we collect? We receive, collect and store any information you enter on our website or provide us in any other way. In addition, we collect the Internet protocol (IP) address used to connect your computer to the Internet; login; e-mail address; password; computer and connection information, and purchase history. We may use software tools to measure and collect session information, including page response times, length of visits to certain pages, page interaction information, and methods used to browse away from the page. We only collect personally identifiable information (including name, email, password, communications and job title); payment details (including credit card information) to achieve our service of delivery of goods to you. How do we collect your information? When you conduct a transaction on our website, as part of the process, we collect personal information you give us such as your name, address, email address and job title. Your personal information will be used for the specific reasons stated above only. We only ask for your job title for our own marketing purposes. Why do we collect this information? We collect such Non-personal and Personal Information for the following purposes:

  1. To provide and operate the Services;
  2. To provide our Users with ongoing customer assistance and technical support;
  3. To be able to contact our Visitors and Users with general or personalized service-related notices and promotional messages;
  4. To create aggregated statistical data and other aggregated and/or inferred Non-personal Information, which we or our business partners may use to provide and improve our respective services;
  5. To comply with any applicable laws and regulations.

How do we store, use, share and disclose your information? Bigger Better Brains stores your data on a secure server which is monitored at all times. We store your first name, last name, email address and shipping address. We will only use this information in the administration of your account and delivery of services to you. We will not distribute it to any third parties other than any business partners we engage with to improve the Bigger Better Brains website. Bigger Better Brains uses a payment gateway called Stripe to manage all transactions in our shop, including the purchase of memberships. This means that Bigger Better Brains does not store or hold on to your credit card details. For information about how Stripe manages your details, please visit How will we contact you? We may contact you to notify you regarding your account, to troubleshoot problems with your account, to resolve a dispute, to collect fees or monies owed, to poll your opinions through surveys or questionnaires, to send updates about our company, or as otherwise necessary to contact you to enforce our User Agreement, applicable national laws, and any agreement we may have with you. For these purposes we may contact you via email, telephone, text messages, and postal mail. How do we use cookies? By default, we use several persistent cookies for purposes of session and user authentication, security, keeping the User’s preferences (e.g., regarding default language and settings), connection stability (e.g., for uploading media, using e-Commerce features, etc.), monitoring performance of our services. If you want to delete or block any cookies, please refer to the help and support area on your internet browser for instructions on how to locate the file or directory that stores cookies. Information on deleting or controlling cookies is also available at (note that this website is not provided by Bigger Better Brains, and we, therefore, cannot ensure its accuracy, completeness or availability). How can you withdraw your consent? If you don’t want us to process your data anymore, please contact us via email at Updates to this policy. We reserve the right to modify this privacy policy at any time, so please review it frequently. Changes and clarifications will take effect immediately upon their posting on the website. If we make material changes to this policy, we will notify you here that it has been updated, so that you are aware of what information we collect, how we use it, and under what circumstances

Terms and Conditions

Terms and Conditions

These terms and conditions outline the rules and regulations for the use of Bigger Better Brains’ Website. Bigger Better Brains is located in Australia. By accessing this website we assume you accept these terms and conditions in full. Do not continue to use Bigger Better Brains’ website if you do not accept all of the terms and conditions stated on this page. The following terminology applies to these Terms and Conditions, Privacy Statement and Disclaimer Notice and any or all Agreements: “Client”, “You” and “Your” refers to you, the person accessing this website and accepting the Company’s terms and conditions. “The Company”, “Ourselves”, “We”, “Our” and “Us”, refers to our Company. “Party”, “Parties”, or “Us”, refers to both the Client and ourselves, or either the Client or ourselves. All terms refer to the offer, acceptance and consideration of payment necessary to undertake the process of our assistance to the Client in the most appropriate manner, whether by formal meetings of a fixed duration, or any other means, for the express purpose of meeting the Client’s needs in respect of provision of the Company’s stated services/products, in accordance with and subject to, prevailing law of Australia. Any use of the above terminology or other words in the singular, plural, capitalisation and/or he/she or they, are taken as interchangeable and therefore as referring to same.  Cookies We employ the use of cookies. By using Bigger Better Brains’ website you consent to the use of cookies in accordance with Bigger Better Brains’ privacy policy. Most of the modern day interactive web sites use cookies to enable us to retrieve user details for each visit. Cookies are used in some areas of our site to enable the functionality of this area and ease of use for those people visiting. Some of our affiliate / advertising partners may also use cookies. License Unless otherwise stated, Bigger Better Brains and/or it’s licensors own the intellectual property rights for all material on Bigger Better Brains. All intellectual property rights are reserved. You may view and/or print pages from for your own personal use subject to restrictions set in these terms and conditions. You must not print or redistribute pages from the members only Resource Hub under the guise of your own intellectual property. Bigger Better Brains reserves the right to terminate your membership in the event that you do so. You must not:

  • Republish material from
  • Sell, rent or sub-license material from
  • Reproduce, duplicate or copy material from
  • Redistribute content from Bigger Better Brains (unless content is specifically made for redistribution).

Hyperlinking to our Content The following organizations may link to our Web site without prior written approval:

  • Government agencies;
  • Search engines;
  • News organizations;
  • Online directory distributors when they list us in the directory may link to our Web site in the same manner as they hyperlink to the Web sites of other listed businesses; and
  • System wide Accredited Businesses except soliciting non-profit organizations, charity shopping malls, and charity fundraising groups which may not hyperlink to our Web site.

These organizations may link to our home page, to publications or to other Web site information so long as the link:

  • is not in any way misleading;
  • does not falsely imply sponsorship, endorsement or approval of the linking party and its products or services; and
  • fits within the context of the linking party’s site.

We may consider and approve in our sole discretion other link requests from the following types of organizations:

  • commonly-known consumer and/or business information sources such as community sites;
  • associations or other groups representing charities, including charity giving sites, online directory distributors;
  • internet portals; accounting, law and consulting firms whose primary clients are businesses; and
  • educational institutions and trade associations.

We will approve link requests from these organizations if we determine that:

  • the link would not reflect unfavorably on us or our accredited businesses (for example, trade associations or other organizations representing inherently suspect types of business, such as work-at-home opportunities, shall not be allowed to link);
  • the organization does not have an unsatisfactory record with us;
  • the benefit to us from the visibility associated with the hyperlink outweighs the absence of; and
  • where the link is in the context of general resource information or is otherwise consistent with editorial content in a newsletter or similar product furthering the mission of the organization.

These organizations may link to our home page, to publications or to other Web site information so long as the link:

  • is not in any way misleading;
  • does not falsely imply sponsorship, endorsement or approval of the linking party and its products or services; and
  • fits within the context of the linking party’s site.

If you are among the organizations listed in paragraph 2 above and are interested in linking to our website, you must notify us by sending an e-mail to Please include your name, your organization name, contact information (such as a phone number and/or e-mail address) as well as the URL of your site, a list of any URLs from which you intend to link to our Web site, and a list of the URL(s) on our site to which you would like to link. Allow 2-3 weeks for a response. Approved organizations may hyperlink to our Web site as follows:

  • By use of our corporate name; or
  • By use of the uniform resource locator (Web address) being linked to; or
  • By use of any other description of our Web site or material being linked to that makes sense within the context and format of content on the linking party’s site.

No use of Bigger Better Brains’ logo or other artwork will be allowed for linking absent a trademark license agreement. Iframes Without prior approval and express written permission, you may not create frames around our Web pages or use other techniques that alter in any way the visual presentation or appearance of our Web site. Reservation of Rights We reserve the right at any time and in its sole discretion to request that you remove all links or any particular link to our Web site. You agree to immediately remove all links to our Web site upon such request. We also reserve the right to amend these terms and conditions and its linking policy at any time. By continuing to link to our Web site, you agree to be bound to and abide by these linking terms and conditions. Removal of links from our website If you find any link on our Web site or any linked web site objectionable for any reason, you may contact us about this. We will consider requests to remove links but will have no obligation to do so or to respond directly to you. Whilst we endeavour to ensure that the information on this website is correct, we do not warrant its completeness or accuracy; nor do we commit to ensuring that the website remains available or that the material on the website is kept up to date. Content Liability We shall have no responsibility or liability for any content appearing on your Web site. You agree to indemnify and defend us against all claims arising out of or based upon your Website. No link(s) may appear on any page on your Web site or within any context containing content or materials that may be interpreted as libellous, obscene or criminal, or which infringes, otherwise violates, or advocates the infringement or other violation of, any third party rights. Disclaimer To the maximum extent permitted by applicable law, we exclude all representations, warranties and conditions relating to our website and the use of this website (including, without limitation, any warranties implied by law in respect of satisfactory quality, fitness for purpose and/or the use of reasonable care and skill). Nothing in this disclaimer will: limit or exclude our or your liability for death or personal injury resulting from negligence; limit or exclude our or your liability for fraud or fraudulent misrepresentation; limit any of our or your liabilities in any way that is not permitted under applicable law; or exclude any of our or your liabilities that may not be excluded under applicable law. The limitations and exclusions of liability set out in this Section and elsewhere in this disclaimer:

  • Are subject to the preceding paragraph; and
  • govern all liabilities arising under the disclaimer or in relation to the subject matter of this disclaimer, including liabilities arising in contract, in tort (including negligence) and for breach of statutory duty. To the extent that the website and the information and services on the website are provided free of charge, we will not be liable for any loss or damage of any nature.

Membership Agreement

Membership Agreement

Membership Fee

1 – You will pay the Membership Fee for the Service as follows:

  • if your Membership Option is a month to month subscription – you must pay in advance, commencing on the date of your subscription application, the monthly fee specified during checkout, which will be automatically charged to you each Month;
  • if your Membership Option is an annual subscription – you must pay in advance, commencing on the date of your subscription application, the annual fee specified during checkout, or in any automatic Membership renewal notice sent to you.

Payments must be made using any electronic means of payment that Bigger Better Brains chooses to accept at any given time.

2 – Bigger Better Brains does not guarantee or warrant the availability of its Website or the internet.

3 – All prices are quoted in Australian Dollars ($AUD) Force majeure

4 – Neither party will be liable for any failure to comply with these Terms and Conditions or any other agreement with you (other than an obligation to pay an amount of money) if, and to the extent that, that failure is caused by an act, omission or event beyond the party’s reasonable control. In any such event, the time for performance of obligations under these Terms and Conditions will be extended by the same period or periods for which performance is delayed. Whoever of you or us is affected must use their best endeavours to avoid or remove such causes of non-performance.

Contact details

5 – For security and related reasons you must provide us with an up-to-date and valid email address. If for any reason you change your email address you must notify us of that change immediately. This is essential for you to receive notification, alerts and subscription renewal notices. You can do this by editing your details in the account details page, or emailing us at

Membership eligibility 6 – To be eligible for a Membership you must:

  • Provide us with a valid email address
  • Be the account holder of the payment account used to pay for the membership; or
  • Have written permission from the account holder to purchase a membership with Bigger Better Brains

7 – Bigger Better Brains reserves the right to refuse you access to the website or to terminate your membership if you are found to be in breach of the anything set out in clause 5 above.

Membership Services

8 – Subject to these Terms and Conditions and you paying the Membership Fee, you are entitled to receive the Service applicable to your Membership Option as specified on our Website at the time of your Membership application:

  • If your Membership Option is a month to month subscription, for the Month commencing on the date of your application and for each Month thereafter in respect of which you pay the applicable Membership Fee; and
  • If your Membership Option is an annual subscription, for the Membership Period commencing on the date of your Membership application or renewal (unless a longer or shorter period is notified to you at the time of your application, or at the time of your Membership renewal).

We may change the Service from time to time by providing you with no less than 30 days’ prior notice. If you do not agree with the varied Service you may cancel your Service by notifying us in accordance with clause 11. We may make additions to the Service from time to time without prior notice, unless the addition results in a change in the price or the addition otherwise detrimentally affects you.

Member Portal

9 – You may view, manage and update your Membership information through the Account Page. To access the Account Page you must use the username and password you supplied during sign up or the temporary password we issue you in the event you forget your password, and any additional means of verification we may require from time to time. You must keep your login details secure. 10 – We do not guarantee or warrant that the Member Portal will be fault free or available without interruption.

Termination of Membership 

11 – You may terminate your Membership at any time by going to the Update Account Page. You can also cancel by emailing us at, 30 days prior to your next billing date. If 30 days written notice is not provided, your subscription will be automatically renewed. The Membership is a subscription and, as such:

  • Where your Membership Option is a month to month subscription, if you cancel your Membership, the monthly Membership Fee for the Month in which the date of termination falls will not be refunded. You will continue to have access to the Service until the end of that Month; and
  • Where your Membership Option is an annual subscription, if you cancel your Membership before the annual expiry date of that Membership, you will not receive a refund and will have access for the months remaining in your current Membership Period as at the date of termination.

Changes to fees and automatic renewal of Membership

12 – If your Membership Option is:

  • A month to month subscription, your Membership Fee will be automatically charged to you each Month and we may change our Membership Fee from time to time by providing you with no less than 30 days’ prior notice; or
  • An annual subscription, we will issue to the email address you have provided us, subject to clause 13, an automatic Membership renewal notice 15 days before the expiry of your Membership, which will:
    • i. set out the date that your annual Membership will automatically renew;
    • ii. set out the annual Membership Fee payable upon renewal, which we may change each year at our discretion; and
    • iii. provide you with the ability to notify us if you do not wish to renew your annual Membership.

13 – To cancel your Membership, you must go to your Update Account page by clicking on the “Welcome[First Name]” button located in the top right hand corner of the screen when you are logged in, or notify us by emailing us at, before your renewal date. If you do not notify us that you have chosen to cancel your Membership, subject to clause 13 your Membership will be automatically renewed for another Month or year as applicable (unless agreed to be a longer or shorter period as the case may be), and the Membership Fee applicable for that period will be payable by you. If you elect not to renew your Membership, your Membership will cease and you will not be charged a further Membership Fee.

14 – If your Membership Option is a month to month subscription, we may terminate your Membership by providing you with at least 30 days’ prior notice, in which case your Membership will terminate upon expiry of the Month of Membership in which the date 30 days from the date of the notice falls. If your Membership Option is an annual subscription, we may notify you at least 30 days before the expiry of your Membership that your Membership will not automatically renew, in which case your Membership will terminate upon expiry of the then-applicable Membership Period.


15 – Members may upgrade their existing Membership Option to another Membership Option, via their online account or by emailing us at You will need to pay the difference between the Membership Fee for your current Membership Option and the Membership Fee for the new Membership Option. Upgrades are available to Membership Options with the same Membership Period only.


16 – Members may downgrade their existing Membership by emailing us at Membership downgrades will not take effect until, in the case of a month to month Membership Option, the commencement of the next Month and, in the case of an annual Membership Option, the Membership renewal date. Downgrades are available to Membership Options with the same Membership Period only.

BBB Educator and Facilitator Refund Policies

  1. BBB Educator and Facilitator Course $300 deposit is refundable. The $300 refundable deposit applies only if the course is impacted by COVID restrictions and a) the course cannot go ahead b) you cannot attend the course or c) you cannot attend the alternate date the course is transferred to.
  2. BBB Educator and Facilitator Course $150 deposit is non-refundable. The remaining $600 is refundable if the course place is cancelled over one month prior to the course date.
  3. BBB Educator and Facilitator Course full payment is refundable if the course place is cancelled over one month prior to the course date.
  4. BBB Educator and Facilitator Course full payment is non-refundable if the course place is cancelled under one month prior to the course date.
  5. BBB Educator and Facilitator Course deposit and full payments cannot be transferred across to other BBB products or services.
  6.  If you are unable to attend due to COVID we will transfer your place to a future course.

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