Privacy
What type of information do we collect? We receive, collect and store any information you enter on our website or provide us in any other way. In addition, we collect the Internet protocol (IP) address used to connect your computer to the Internet; login; e-mail address; password; computer and connection information, and purchase history. We may use software tools to measure and collect session information, including page response times, length of visits to certain pages, page interaction information, and methods used to browse away from the page. We only collect personally identifiable information (including name, email, password, communications and job title); payment details (including credit card information) to achieve our service of delivery of goods to you. How do we collect your information? When you conduct a transaction on our website, as part of the process, we collect personal information you give us such as your name, address, email address and job title. Your personal information will be used for the specific reasons stated above only. We only ask for your job title for our own marketing purposes. Why do we collect this information? We collect such Non-personal and Personal Information for the following purposes:
- To provide and operate the Services;
- To provide our Users with ongoing customer assistance and technical support;
- To be able to contact our Visitors and Users with general or personalized service-related notices and promotional messages;
- To create aggregated statistical data and other aggregated and/or inferred Non-personal Information, which we or our business partners may use to provide and improve our respective services;
- To comply with any applicable laws and regulations.
How do we store, use, share and disclose your information? Bigger Better Brains stores your data on a secure server which is monitored at all times. We store your first name, last name, email address and shipping address. We will only use this information in the administration of your account and delivery of services to you. We will not distribute it to any third parties other than any business partners we engage with to improve the Bigger Better Brains website. Bigger Better Brains uses a payment gateway called Stripe to manage all transactions in our shop, including the purchase of memberships. This means that Bigger Better Brains does not store or hold on to your credit card details. For information about how Stripe manages your details, please visit https://stripe.com/au/privacy. How will we contact you? We may contact you to notify you regarding your account, to troubleshoot problems with your account, to resolve a dispute, to collect fees or monies owed, to poll your opinions through surveys or questionnaires, to send updates about our company, or as otherwise necessary to contact you to enforce our User Agreement, applicable national laws, and any agreement we may have with you. For these purposes we may contact you via email, telephone, text messages, and postal mail. How do we use cookies? By default, we use several persistent cookies for purposes of session and user authentication, security, keeping the User’s preferences (e.g., regarding default language and settings), connection stability (e.g., for uploading media, using e-Commerce features, etc.), monitoring performance of our services. If you want to delete or block any cookies, please refer to the help and support area on your internet browser for instructions on how to locate the file or directory that stores cookies. Information on deleting or controlling cookies is also available at www.aboutcookie.org (note that this website is not provided by Bigger Better Brains, and we, therefore, cannot ensure its accuracy, completeness or availability). How can you withdraw your consent? If you don’t want us to process your data anymore, please contact us via email at hello@biggerbetterbrains.com Updates to this policy. We reserve the right to modify this privacy policy at any time, so please review it frequently. Changes and clarifications will take effect immediately upon their posting on the website. If we make material changes to this policy, we will notify you here that it has been updated, so that you are aware of what information we collect, how we use it, and under what circumstances